Dampak Technostress terhadap Quality of Work Life (QWL)
Systematic Literature Review Peran Moderasi Digital Leadership dan Perceived Organizational Support
DOI:
https://doi.org/10.31004/green.v4i4.977Keywords:
Digital Leadership, Perceived Organizational Support, Quality of Work Life, Technostress, Systematic Literature ReviewAbstract
Transisi menuju era digital modern dan pola kerja hybrid memicu eskalasi technostress yang berpotensi menurunkan Quality of Work Life (QWL) karyawan. Penelitian ini bertujuan untuk menganalisis secara sistematis dampak technostress terhadap QWL serta menguji peran moderasi Digital Leadership dan Perceived Organizational Support (POS) sebagai mekanisme penyangga (buffer). Metode penelitian yang digunakan adalah Systematic Literature Review (SLR) berdasarkan pedoman PRISMA 2020. Pencarian literatur dilakukan pada basis data Scopus (rentang publikasi 2017–2026) menggunakan sintaks ekspresi Boolean, hingga didapatkan sebanyak 20 artikel empiris berdasarkan kriteria inklusi dan eksklusi konseptual untuk disintesis secara mendalam. Hasil sintesis menunjukkan bahwa technostress (khususnya dimensi techno-overload dan techno-invasion) berpengaruh negatif signifikan terhadap QWL dengan mengikis keseimbangan kerja-keluarga, memicu kelelahan emosional (burnout), serta menghambat pelepasan psikologis (psychological detachment). Namun, pengaruh destruktif ini berhasil diredam oleh mekanisme penyangga ganda (dual-buffering mechanism). Digital Leadership pada tingkat kepemimpinan memberikan otonomi dan kejelasan visi, sedangkan POS pada tingkat organisasi menyediakan regulasi hak untuk terputus (right to disconnect) dan bantuan teknis. Simpulan penelitian menegaskan bahwa sinergi antara kepemimpinan digital yang memberdayakan dan dukungan institusional bertindak sebagai technostress inhibitors yang efektif dalam menjaga keharmonisan QWL karyawan secara berkelanjutan di era kerja digital.
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